Marina Mall
Customer Service

Guest Services

Marina Mall offers non ending hospitality and services to meet your needs and to assure that you are enjoying your visit.

Guest Services: Information Desks are located on

  • Ground floor- Main Entrance
  • Ground floor- Extension Area

Customer feedback:
For any suggestions/complaints, you can go to our customer service desks where you can fill the forms

Tourist information:
This facility is provided at an Automatic information terminal, located next to the main entrance information desk

Big Bus- Abu Dhabi tours:
Reservation desk for the big bus tours is available at the main entrance area

Free shuttle service:
Free bus ride is available at the main entrance parking

Golf car shuttle service:
Go to our customer service to get this service

Wheelchair:
Wheelchairs are available at any of our information desks, free of charge

Special needs people car parking:
Parking spots for persons with disabilities are located close to the Mall entrance

Baby changing facilities:
These facilities are available in all our washrooms

Lost and found items:
Go to our customer service desks for assistance

Lost child assistance:
You can go to information desk where customer service and security will assist you

Public telephones are located as following:

  • Ground floor- Main entrance, next to taxi’s stand entrance
  • Ground floor- Opposite to Marina Mall tower entrance
  • Basement- Opposite to entrance 3

Prayer Rooms:
There are 2 prayer rooms for men and women with Ablution area, located on the basement floor and under the Ice Rink area

First aid Room:
A nurse is available to provide first aid assistance in the Ice Rink area

Valet Parking:
Valet parking is available at the main entrance and the north entrance of the Mall, at a set fee

Car wash service:
We provide a dry car wash service in all basement parkings

Immigration Services:
Available at the Infinity services located in the lower basement under Paris Gallery

Courier and Emirates Post Service:
Available at the Infinity services located in the lower basement under Paris Gallery

Emirates ID office:
Available at the Infinity services located in the lower basement under Paris Gallery